AI-Powered Customer Service
What AVACOM Can Do
Avatar Customer Service (Remote Support)
AVACOM combines fully autonomous AI responses with operator-assisted support to streamline customer service operations
01
Cost Reduction
Autonomous AI response and support for multiple locations with operator backup
※Based on actual AVACOM implementation results
02
Sales Increase
Friendly customer service through avatars
※Based on actual AVACOM implementation results
03
Solve staff shortages
Remote customer service reduces on-site staff at each location
04
Efficient Use of Human Resources
Avatars reduce workplace stress. Enable diverse working styles without restrictions on location, age, or disabilities.
※Illustrations are based on digital agency materials, edited for AVACOM use
Case Studies: Specific Benefits
About AVACOM
AVACOM is an AI-first avatar service that
seamlessly switches to human operators when needed
Introducing AVACOM in 90 Seconds !
For demo experiences or to request materials
Why AVACOM Delivers Customer Service DX
01
Technology
3D, highly expressive avatars
・High-quality expressions and gestures realized through proprietary technology
・Remote operation enabled via AI automated control and human operators
Systems to maximize the effectiveness of avatar-based customer service
・User-friendly UI capable of handling vast amounts of data and feedback
・Rich features including real-time translation and data analytics
02
Support
Thorough support system
・Planning and implementation to maximize cost-effectiveness
・Continuous operational support and maintenance
03
Know-how
Over 25 years of research from Osaka University
・Over 120 patents related to avatars and AI (including pending applications)
・Interaction design based on hundreds of experimental cases
Key Points
Three key points that make AVACOM effective across industries
AI-First, Human-Ready
AI handles most interactions automatically, with seamless handoff to human operators when needed
Unified Avatar Experience
One consistent avatar interface across stores and websites, ensuring a smooth, familiar experience for all customers
Multilingual & Scalable
Supports multiple languages and high-volume operations across both in-store signage and online channels
See how AVACOM works in practice
Use Cases
USE CASE : 01
USE CASE 01
Automated Frontline Operations
AI avatars automate multi-store operations, reception tasks, and basic inquiries, significantly reducing operational workload across locations
USE CASE : 02
Website Chatbot Automation
Replace traditional chatbots with high-engagement avatar interfaces to streamline online customer inquiries and improve response quality
USE CASE : 03
Online Consultation
Avatar-based online consultations provide a more comfortable and approachable experience, leading to higher-quality interactions and improved conversion outcomes
USE CASE : 04
Co-Creation / Joint Development
Leverage AVITA’s AI and avatar technology and expertise to co-create and launch new services and initiatives, from planning to execution
02
アバターを活用したリアリティのあるロープレが可能
高品質なアバター相手のトレーニング
当社が制作した高品質なアバターを使うことで、本番に近い感覚でのトレーニングが可能になります。企業オリジナルアバターの制作も可能です。
テキスト対話だけではなく音声対話によるトレーニング
テキストチャットと音声対話のどちらの形式にも対応しており、実際の商談と同じ形式でトレーニングが可能になります。
03
データを活用した効果的なロープレが可能
個々の従業員の評価フィードバックデータを収集し、分析に活用することが可能です。
トレーニング結果の履歴や練習回数など、ロープレを通して収集したデータを活用することで、個別のフォローアップやトレーニング計画の最適化に役立てることができます。
Talk to us about your use case
Main Features of AVACOM
Below are the key features of AVACOM. Additional new features are also under continuous development
Multi-site monitoring
Efficiently manage multiple customer-service points with a small number of operators
Multi-device support
Usable on digital signage installed on-site, as well as on smartphones and PCs
Automated responses powered by generative AI
Provide high-quality, natural automated responses
Robot & Physical Device
Integration
Integrates with robots and other physical devices to enable avatar-based interaction and guidance
Screen-sharing function
Share screens to explain procedures or show materials to customers
Automation of repetitive tasks
Automate explanations such as store guidance or product specifications
Alert customer presence/requests
Automatically notify operators when customers approach the device
Integration with web-conference systems
Use avatars in Zoom and other web-meeting platforms
Voice-changing feature
Change the operator’s voice to protect their identity if needed
Switch between avatar and live-video modes
Operators can switch from avatar mode to showing their real face if needed
Real-time translation in more than 100 languages
Foreign-language customers can be assisted smoothly with real-time translation
Avatar control system for business use
Equipped with advanced avatar-operation functions designed for business scenarios
See more detailed features
Customer Stories
Lawson
Lawson Introduces “AVACOM” to Build a People-Friendly Convenience Store Where Everyone Can Work and Thrive
Advance Create
Avatar use doubles appointment acquisition rate! Introduced on one of Japan’s largest insurance comparison sites “Hoken Ichiba” – many users say it’s easier to talk to an avatar than a human
JR West SC Development
Leave in-mall guidance to “Tennoji Mio”! Using AVACOM for avatar-based customer service to both shorten wait times and improve service quality
Senshu Ikeda Holdings
Using “AVACOM” in the bank’s website inquiry window (FAQ / chatbot) to resolve customer issues and improve satisfaction
Contact us to discuss implementation
Service Onboarding Flow
You can start using the service as early as one week after applying
STEP 01
Understanding Your Needs
We will discuss the issues you want to solve with AVACOM and the results you aim to achieve before proposing a plan
STEP 02
Proposal (Including Estimate)
Based on our consultation, we will propose the optimal AVACOM usage plan, avatar selection, and more—together with a quotation
STEP 03
Application
Once you agree to the service terms, we will proceed with signing the contract
STEP 04
Preparation
We will issue dedicated accounts and, if needed, arrange on-site setup or operator training
STEP 05
Installation & Testing
After setting up the equipment at the installation site, we will conduct the necessary operational tests
STEP 06
Service Start
After service activation, we provide ongoing support to help you maximize operational results
STEP 01
ご要望確認
AVACOMで解決したい課題や実現したいことなど、ご提案前にヒアリングさせていただきます。
STEP 02
ご提案（見積り提出）
ヒアリングをもとにお見積りと合わせてAVACOMの最適な活用方法やアバター選定などをご提案いたします。
STEP 03
お申込み
サービス規約に同意いただいたうえで契約書を締結いただきます。
STEP 04
ご利用準備
専用アカウントを発行します。オプションとして機材の調達やオペレーターの手配も承ります。
STEP 05
設置・テスト
設置場所へのセッティングをした後に使用テストを実施いたします。
STEP 05
利用開始
利用開始後は効果を最大化するために徹底サポートをいたします。
Ready to get started with AVACOM?
Frequently Asked Questions
How much does it cost?
Pricing varies depending on the scale of implementation and usage method. We will provide a proposal based on your requirements and budget.
Is there a minimum contract period?
The minimum contract period is 12 months
What kind of support do you provide?
From onboarding to post-implementation, our dedicated staff will support you via your preferred channel (phone, chat, email, etc.)
Can I try it for free?
Yes, we offer free demos. Please feel free to contact us.
Are there any case studies?
Yes. Please see our
Is the avatar easy for anyone to operate?
No special setup is required; it’s as simple as joining a video call.
Can you create original avatars?
Yes, custom avatars can be created (quotes available separately).
We also offer a wide lineup of ready-made avatars you can choose from based on your needs.
Can operators switch in and take over from the avatar?
Yes. You can seamlessly switch from AI avatar responses to operator responses at any time.
Contact
Please feel free to contact us with any questions regarding services, collaboration or technical cooperation, media coverage, job applications, etc.
CONTACT US