Using “AVACOM” in the bank’s website inquiry window (FAQ / chatbot) to resolve customer issues and improve satisfaction

Company Overview

• Company name: Senshu Ikeda Holdings, Inc.

• Business: Financial services (banking)

• AVACOM deployment locations:

  Inquiry window on the Ikeda Senshu Bank website
  Reception desks at offline events

How AVACOM is Used

• Added a new avatar-handled window to the “Customer Inquiries (FAQ / Chatbot)” section on the website

• Reception support at events for new graduate recruitment and kids’ events

Background

• Wanted to achieve labor-saving and greater efficiency in customer service through the use of avatars

• Wanted to provide customer service that ensures psychological safety by using avatars

Why AVACOM was Chosen

• The operation is simple, so we felt employees across a wide range of ages would be able to handle it

• During the consideration phase, AVITA’s staff provided meticulous follow-up and quickly responded to our requests, which gave us confidence in the support structure after implementation

• It can be started from a single license, allowing us to keep capital investment to a minimum

• It can be used in various situations, including on the website, at physical event receptions, and via web conferencing tools

Effects of Implementing AVACOM

• In surveys on avatar responses, about 80% of customers answered that they were satisfied with the avatar’s service

• We have received feedback that issues which could not be resolved by searching on the internet were resolved by asking the avatar

Future Outlook

• Having confirmed that the system can be used for customer interactions without technical issues, we would now like to explore the most suitable use cases and ways of using it, such as for consultation services that ensure psychological safety

• We aim to build a structure in which a single avatar operator can handle customers across multiple locations, thereby promoting labor-saving and further efficiency improvements

About the Avatar Customer Service “AVACOM”

AVACOM is an online customer service platform powered by AVITA’s avatar technology, generative AI, and other AI-driven capabilities.
The service supports multiple platforms and enhances customer engagement through AI-powered automation and remote (tele-operated) avatar customer service. AVACOM contributes to increasing online sales and conversions, improving inquiry-handling efficiency, reducing or eliminating on-site staffing needs at stores and reception desks, and addressing labor shortages.

Since its launch in 2022, AVACOM has already been introduced at hundreds of locations, helping organizations strengthen customer touchpoints, improve operational efficiency, and resolve staffing challenges.
The service has also enabled a new style of employment known as the “avatar worker,” in which individuals can work remotely through an avatar regardless of their physical location.

AVACOM Service Page >

If you would like to request materials (free) or try a hands-on demo of AVACOM (free), please feel free to contact us.

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