AVITA Officially Launches “AvaTraining,” an AI-Powered Avatar Role-Play Training Service

AVITA Releases “AvaTraining,” an AI-Driven Avatar Role-Play Training Service for On-Demand Skill Development

AVITA Inc. (Head Office: Shinagawa-ku, Tokyo; CEO: Hiroshi Ishiguro; hereinafter “AVITA”) today announced the official launch of AvaTraining, an AI-powered role-play training service that enables users to practice customer service, sales, and communication skills anytime, as many times as needed, using high-quality avatars and generative AI technologies.

Service Page: https://avita.co.jp/en/avatar-training

Background of Service Development

As customer needs grow increasingly diverse, the importance of delivering high-quality and flexible customer service and sales interactions continues to rise. However, securing sufficient time and resources for effective staff training is a challenge for many organizations. This often results in inconsistent service quality or prolonged onboarding periods before staff can acquire the necessary skills.

In response, AVITA has developed a next-generation training service that leverages its original high-quality avatars together with generative AI to enable both voice-based and text-based simulated dialogues for customer service, sales, and communication skill development.

What Is AvaTraining?

With AvaTraining, users can engage in role-play sessions with diverse customer personas without requiring any existing dialogue data. By simply preparing a profile sheet (e.g., age, gender, personality traits), users can instantly conduct scenario-based training tailored to various customer types and objectives—repeatedly and at any time.

After each session, AI provides scoring and feedback, highlighting strengths and areas for improvement. This enables users to accelerate skill development and acquire high-quality customer service and sales competencies more efficiently.

Key Features of AvaTraining

• No dialogue data required; easily set up diverse role-play partners

• Supports multilingual interactions

• Stable and objective AI scoring and feedback

• Training with highly realistic, high-quality avatars

• Supports both voice and text-based dialogues

Service Page: https://avita.co.jp/en/avatar-training

Since the beta release on May 31, 2023, AvaTraining has been tested by several companies—particularly in the insurance industry—while AVITA continued to refine functionality and improve quality.
Today, the service is being officially released for broader use across industries, including sales training, onboarding programs, communication improvement with team members, and more.