AVITA Featured in the Financial Times

AVITA’s initiatives and case studies on avatar-based customer service were featured in the 22 January 2024 edition of the FINANCIAL TIMES, a UK-based global media outlet with a history of more than 130 years.

In the article, Lawson’s avatar customer service powered by AVACOM is introduced as one of the approaches being taken to address labour shortages in Japan, particularly in the retail sector.

About the Avatar Customer Service “AVACOM”

AVACOM is an online customer service platform powered by AVITA’s avatar technology, generative AI, and other AI-driven capabilities.
The service supports multiple platforms and enhances customer engagement through AI-powered automation and remote (tele-operated) avatar customer service. AVACOM contributes to increasing online sales and conversions, improving inquiry-handling efficiency, reducing or eliminating on-site staffing needs at stores and reception desks, and addressing labor shortages.

Since its launch in 2022, AVACOM has already been introduced at hundreds of locations, helping organizations strengthen customer touchpoints, improve operational efficiency, and resolve staffing challenges.
The service has also enabled a new style of employment known as the “avatar worker,” in which individuals can work remotely through an avatar regardless of their physical location.

AVACOM Service Page >

If you would like to request materials (free) or try a hands-on demo of AVACOM (free), please feel free to contact us.

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