Leopalace21 Adopts AI Avatar Role-Play Training “AvaTraining” to Strengthen Sales Skills and Improve Operational Efficiency by Up to 1,800 Hours AnnuallyAVITA Inc. (Head Office: Meguro-ku, Tokyo; CEO: Hiroshi Ishiguro; hereinafter “AVITA”) is pleased to announce that its AI-powered avatar role-play training service “AvaTraining” has been adopted by Leopalace21 Corporation (Head Office: Nakano-ku, Tokyo; President: Fumiya Miyao; hereinafter “Leopalace21”) as part of its training program for new graduates and early-career sales employees.BackgroundTo enhance sales capabilities within its development business, Leopalace21 has been redefining the approach to “training that drives measurable results.” The company has been exploring educational methods that are both practical and tailored to individual learning needs.Traditional group training sessions and face-to-face role-play tended to produce uniform content, leading to passive learning. Challenges were particularly evident with employees who had no prior sales experience, as they often lacked sufficient practice opportunities and had limited ways to learn at a pace aligned with their proficiency.Recognizing AvaTraining’s effectiveness in enabling autonomous skill development and repeated practice through interactive dialogue with AI avatars, Leopalace21 decided to implement the service.Expected Effects from Implementing AvaTraining・Visualizing High-Performance Sales Behaviors and Scaling Them Across the OrganizationBy analyzing quantitative data—such as evaluation scores and the number of role-play sessions—alongside qualitative data—including conversation logs and feedback comments—Leopalace21 can identify behavioral patterns shared by high-performing employees.These insights will enhance feedback for other team members, optimize training content, and ultimately strengthen the sales capabilities of the entire organization.・Providing Flexible, Self-Directed Learning OpportunitiesAvaTraining allows employees to conduct role-play at their own pace, anytime and anywhere, enabling continuous skill development.Because the system can be used during fieldwork, at home, or while traveling, it supports diverse workstyles while ensuring equal access to high-quality training and more efficient employee development.・ Up to 1,800 Hours of Annual Efficiency GainsTraditional face-to-face role-play required significant time investment from both instructors and trainees. With AvaTraining, approximately 30 minutes of instructor time per week can be reduced.As usage expands across the organization, this is expected to result in up to 1,800 hours of annual operational efficiency gains.Future OutlookAVITA will continue to expand the use of avatars and generative AI across training, customer service, guidance, and other real-world applications—advancing practical deployments in a wide range of industries.About the AI-Powered Avatar Role-Play Training Service “AvaTraining”AvaTraining is a role-play training service that leverages high-quality avatars and generative AI to help users build practical communication and customer service skills.No dialogue data or prewritten scenarios are required.Users simply set the role and objectives of the training partner, and the system enables context-appropriate conversational simulations—anytime, anywhere, and as many times as needed.After each session, AI analyzes not only the dialogue itself but also non-verbal cues such as facial expressions and vocal intonation, automatically generating evaluation feedback. This allows users to clearly understand their strengths and areas for improvement, accelerating practical skill development.Furthermore, by utilizing performance data such as the number of practice sessions and evaluation scores, organizations can identify individual challenges, track skill progression, and optimize training plans. This minimizes inconsistencies caused by subjective coaching styles and enables the systematic sharing and accumulation of training know-how across teams.AvaTraining also reduces the workload of managers and trainers who previously spent significant time conducting role-play manually, contributing to overall operational efficiency in training environments.AvaTraining Service Page >If you would like to request materials (free) or try a hands-on demo of AvaTraining (free), please feel free to contact us.Contact Us >